HD Hyundai Infracore Launches DEVELON Uptime Center
Published: 24/7
HD Hyundai Infracore has announced the global launch of the DEVELON Uptime Center (DUC) with an expanded scope of work to include customer-oriented remote services as well as monitoring. Located on 13th Floor of the HD Hyundai Global R&D Center (GRC) in Seoul, South Korea, the DUC enhances customer productivity by comprehensively utilizing digital-based service technologies and by quickly resolving remote support requests from customers and dealers/distributors.
The main services provided by DUC include error code analysis, a Virtual Reality (VR) simulator, Augmented Reality (AR) guidance, remote diagnosis via the Controller Area Network (CAN) telematics system, and other services. In February, the DEVELON Uptime Center Workshop was held to assess the level of competitiveness of DEVELON’s digital services compared to competitors, and shared information on the technologies and roadmaps under development in various departments within the company, including the Electrical and Electronic Development Department and the HD Hyundai XiteSolution Technology Institute.
“Using this workshop as a platform, we plan to internalize various digital technologies being developed in many fields so that they can be provided as customer-oriented services,” says Jaeyoung Moon, HD Hyundai senior executive vice president and head of the construction equipment division. “Since the opening of the central DUC, branches have been opened not only in the Indonesian and Brazilian offices but also the regional offices in Europe, North America, Dubai, and Ghana.”